Returns and Delivery
Our delivery service refers to Cyprus market ONLY. Deliveries to other countries can be arranged on request. For more information, please CONTACT US.
Standard Delivery: We ensure that all orders are delivered maximum within 3 working days. Every effort is made to deliver orders within same day. Should there be a delay or issue with delivery, please contact: +357 25732007 for help in resolving the problem.
Express Delivery: Available on request
FREE DELIVERY: We offer Free Standard Delivery within Cyprus to orders over € 70 (per delivery address).
Standard Delivery charge: €4.2+VAT (19%) (delivered within 3 working days)
Express delivery (delivered within 24 hours): Available on request
Please note: all the above charges, apply per delivery address.
Our minimum purchase order value is €15.
Returns for the food products are not accepted by our stores, due to the sensitive nature of our products.
Important Information on Returns:
Returns of faulty products will only be accepted if the goods were faulty when delivered to you. We at _Wine and More by French Depot, keep the products in perfect condition and take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to mishandling, will not be accepted as faulty. We will replace a faulty product if a replacement is in stock and available. Returns of faulty goods must be returned to us within _6__ days of being received by you.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 1/2 days. All the credit notes are valid for 6 months from the date of issue and can be redeemed in the Wine and More by French Depot STORES. If you want to purchase from the site with your Credit Note please contact us before making your purchase at +357 25732007.
Returns and exchanges received outside the above time frames will not be accepted.